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Policy of Service
Haining
Textile Machinery Factory with its tenet “Satisfy
customer” insists providing innovative service and
developing with customer. It set a service department
under marketing center and build a integrated system on
before,midst and after service.
1.Before Service
We have formed a strong team with
technical force by fetching in person with ability and
training them by ourselves. We’ve exploited several kinds of
raising, shearing and sueding machines since the eighties
and accumulated a complete set of experience and theory of
textile finishing machine in the past 30 years. We provide
customers technical consultation professionally, increment of
service and communicate with them on technology.
2.Midst Service
1、The enterprise holds training classes
aperiodically annually to teach the customers how to operate
and maintain the machines correctly. Making propaganda for
new products of their capability and applicability which makes
customers have the chance tocommunicate with each other and
mastery the news.
2、We organize the customers for free on
operation of equipment and maintenance to make sure they can
operate the machine correctly and our machines work optimum.
3、We provide customers installation
omnidirectionally.
3.After Service
1.Technical service department sets a working
party, the general engineer is responsible for after service.
2.Creating clients’ file, providing technical consultancy
immediately for failure recovery by person specially on
telephone.
3.Technological design to customer for free and service on
exploit new products.
4.Make sure we reply customer in 8 hours on technical service
and supply solving scheme in 24 hours. If there’s a need
serve on the spot, we promise to arrive within 24 hours
(not including time spent on the way) in order to decrease the
losing of customers.
5.Within one year guarantee period, quality problems which
caused by design, technics or manufacture can be solved for
free by replace or maintain.
6.The losing comes from customers’improper behavior will have
a paid service on ex works cost.
7.We organize the technicians from Technology, Quality Control
and Service Departments to have interviews with the
customers aperiodically annually, in order to collect
advices and improve the products.
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